Stakeholder Negotiation and Collaboration
Each category of stakeholder is determined to have different meaning and interaction with the operating activities of BenQ Materials. In addition, different departments perform engagement through various communication methods.
In 2021, communication engagement methods have been implemented continuously and various results have been generated.
In 2021, communication engagement methods have been implemented continuously and various results have been generated.
| Stakeholder Category | Shareholders | Customers |
| Meaning to BenQ Materials | Institutional investors and natural person investors are investors of BenQ Materials. Accordingly, the financial and non-financial related information provided shall be maintained with the same transparency without any information difference | Customers are sources of revenue and income, and they are also partners promoting product and technology research and development. It is BenQ Materials’ goal to implement continuous improvement in the aspect of sustainable development together with the customers |
| Responsible Department | Corporate Governance Team | Product Lifecycle and Innovation Team |
| Engagement Method/ Frequency | Board of Directors and Audit Committee Report (quarterly) General Shareholders’ Meeting (annually) Investors Conference (quarterly) Market Observation Post System Website (irregularly) Spokesman System (irregularly) Company’s Official Website and Investors’ Mailbox (irregularly) |
Customer Satisfaction Survey (Quarterly) Customers’ Supplier Audit (Annually) Customers’ Supplier Conference (Annually) |
| Engagement Result | Board of Directors and Audit Committee Report (5 times) General Shareholders’ Meeting (1 time) Investors Conference (4 times) Market Observation Post System Website (irregularly) Spokesman System (irregularly) Company’s Official Website and Investors’ Mailbox (irregularly) |
Customer Satisfaction Survey (4 times) Customers’ Supplier Audit (1 time) Customers’ Supplier Conference (1 time) |
| Stakeholder Category | Employees | Suppliers |
| Meaning to BenQ Materials |
Employees are fundamental to the promotion of a corporation’s continuing operation. BenQ Materials provides competitive environment and open and diverse workplace in order to attract outstanding talents to join the company for common growth and achieve great future together | With the support of suppliers, BenQ Materials is then able to provide quality products and services to customers, and improving the sustainable supply chain management and capability is the goal of the company for next stage |
| Responsible Department | Social Participation Team | Supply Chain Team |
| Engagement Method/Frequency | Labor–Management Meeting (quarterly) Business Explanatory Session (quarterly) Welfare Committee Meeting (quarterly) Plant Direct Personnel Seminar (irregularly) Unlawful Infringement Complaint Telephone and Mailbox (available at all time) BenQ Personal Delivery App (available at all time) President’s Mailbox (available at all time) External Complaint Mailbox (available at all time) |
Mailing of Ethics Announcement (annually) Key Supplier Evaluation (semi-annually) Key Supplier Document Audit (annually) Field Guidance and Audit (irregularly) Harmful Substance Management Policy (irregularly) |
| Engagement Result | Labor–Management Meeting (4 sessions) Business Explanatory Session (4 sessions) Welfare Committee Meeting (4 sessions) BenQ Personal Delivery App Employee Comments (23 cases) President’s Mailbox (1 case) |
Key Supplier Evaluation (100% completed) Key Supplier Document Audit (100% completed) Harmful Substance Management Policy (100% signed back) |
| Stakeholder Category | Banks |
| Meaning to BenQ Materials |
In addition to the capital market financing, Banks are another main source for providing the operating capital. Through close communication and interaction with banks, the company is able to obtain stable and competitive source of operating capital |
| Responsible Department | Corporate Governance Team |
| Engagement Method/Frequency | Bank transactions and visits (irregularly) |
| Engagement Result | By maintaining close business relationship with banks, BenQ Materials is able to obtain necessary funds for operation. |
